The information on this Site is, unless explicitly stated otherwise, of a general nature. It is therefore not aimed at specific or personal situations, and cannot be considered as legal, professional or personal advice to the User.

The Company takes the utmost care in the management of this Site but cannot guarantee that the information made available is complete, correct, comprehensive or appropriate.

The information and documents available on or via the Site cannot be considered an authentic reproduction of officially adopted texts. The hypertext links present on the Site and directing users to other Internet sites do not in any way engage the Company’s responsibility.

The Site may also allow you to interact, to a certain extent, with other users. The Company has no a priori control over these interactions and is in no way responsible for them or the information exchanged. In this respect, the Company acts as a mere host.

The Company declines all responsibility regarding the use that may be made of the content of this Site. Among other things, the Company shall not be held liable for any direct or indirect damage resulting from the use of the Site or the information available on or through the Site, including, without limitation, any loss, interruption of work or activities, deterioration of programs or data on the computer system, or of the User’s hardware and software, whether under contract, civil law or any other doctrine and whether or not the Company is informed of the possibility of such damage. Your sole and exclusive remedy is to discontinue using the Site.

If errors, shortcomings, abuses or infringements are noted regarding the content of the Site and the information provided on it, the Company will do everything possible to rectify the situation as soon as it becomes aware of it.

If you notice any errors, shortcomings, abuses or infringements, you may contact the Company using the contact details mentioned above in the “Legal Information” section. Likewise, if you deem that your rights are not being respected, send the Company a notification detailing the rights you are exercising and the reason why they are not being respected.

We authorize the creation without prior request of links that refer to the home page of the Site or to any other content of the Site. However, the use of any technique aimed at including all or part of the portal site in an Internet site by masking, even partially, the exact origin of the information or which could lead to confusion as to the origin of the information, such as framing or in-lining, requires written authorization.

Any such request must be addressed using the contact form.

Through the intermediary of the Site, the Seller provides the Customer with an online shop presenting the Products or Services sold, without the photographs having any contractual value. The Products or Services are described and presented with the utmost accuracy. However, in the event of errors or omissions in the presentation, the Seller’s liability may not be engaged as a result.

The Products and Services are offered within the limit of their availability.

Prices and taxes are specified in the online shop and also mentioned in the Annex - Rates and delivery.

The Seller reserves the right to modify its prices at any time by publishing them online in its Tariff Conditions. Only the rates indicated and the taxes in effect at the time of the order will apply, subject to availability on that date. Prices are indicated in euros and do not take into account any possible delivery charges, which are indicated and invoiced at an additional cost before the validation of the order by the Customer.

The total amount of the order (all taxes included) and, where applicable, delivery charges are indicated before final validation of the purchase order.

The Customer has the possibility to place an order with immediate payment via PayPal or to fill out a purchase order online, using an electronic form. In particular, the Customer will choose the shipping address and the method of payment. By completing this electronic form, the Customer accepts the price and the description of the Products or Services.

During the procedure of payment with PayPal or of an order by e-mail, the Customer will have to provide a valid e-mail address, a valid billing address and, if necessary, a valid delivery address.

For the order to be validated, the Customer will have to accept the present TOS by clicking at the indicated place. The Seller reserves the right to block the Customer’s order in case of default of payment or incorrect address, until the problem is resolved.

The Seller remains the owner of the items ordered until receipt of full payment for the order.

The Customer makes the payment at the time of the final validation of the order using the chosen method of payment. This validation acts as a signature.

The Customer guarantees the Seller to have the necessary authorizations to use this method of payment and acknowledges that the information given for this purpose is proof of the Customer’s consent to the sale and to the payment of the sums due for the order.

The Seller has set up a procedure for checking orders and means of payment intended to reasonably guarantee him against any fraudulent use of a means of payment, including asking the Customer for identification data.

In the event of refusal to authorize payment by credit card from accredited organizations or in the event of non-payment, the Seller reserves the right to suspend or cancel the order and its delivery.

The Seller reserves the right to refuse an order from a Customer who has not fully or partially paid for a previous order or with whom a payment dispute is in progress.

Upon reception of the purchase validation along with the payment, the Seller sends a confirmation to the Customer by e-mail. The invoice will be attached to the order delivery at the delivery address or to the order e-mail. The Customer may request that the invoice be sent to an address other than the delivery address, in which case all you need to do is fill in the appropriate fields in the form.

In the event of non-availability of Products and/or Services, the Seller will inform the Customer by e-mail as soon as possible in order to replace it or to cancel the order of this Product and possibly refund the related price, the rest of the order remaining firm and definitive.

Save for specific clauses in the Specific Terms limiting the authorized methods of payment, payment for Products and/or Services marketed by the Company may be made:

• By PayPal. With this method, the card is debited immediately, including in the case of Products that are not immediately available or are pre-ordered, unless otherwise specified in the applicable Specific Terms.

• By bank transfer. This method of payment requires prior written agreement via e-mail containing the indications provided by the Company. As the account’s credit is not always immediately visible on the Seller’s account, confirmation of receipt of this transfer will be sent before any delivery of the Products and/or Services.

The communications, orders and payments between the Customer and the Seller can be proven thanks to the computerized registers, stored in the Seller’s computer systems under reasonable security conditions. Purchase orders and invoices are archived on a reliable and durable medium considered, mainly, as a means of proof.

Shipment is made only after confirmation of payment by the Seller’s banking institution.

The Company pledges to make every effort to process the order as quickly as possible. However, during peak periods, the shipping time may be more important. If the items ordered are in stock, they will generally be sent the next working day. A confirmation e-mail will be sent to you at the time of shipment with any tracking information if the tracking option has been selected.

The Products are delivered to the address indicated by the Customer on the purchase order online form. The Customer will be responsible for any additional costs resulting from incomplete or incorrect information provided. For availability reasons, an order may be subject to several successive deliveries to the Customer.

The delivery takes place, according to the method chosen by the Customer, within the time limits indicated in the Specific Terms, but the delivery times are given as an indication. No compensation may be claimed from the Seller or the carrier in the event of late delivery. If the delivery time exceeds thirty days from the date of order, the contract of sale may nevertheless be terminated, and the Customer reimbursed.

Important: Shipments by simple postal mail cannot be tracked. For this reason, the Company cannot guarantee delivery if this mode of transport is selected. Shipment is therefore at the Customer’s risk.

Upon receipt of the Products, the Customer or recipient checks the good condition of the Product delivered and the conformity of the service provided. The verification is considered to have been carried out once the Customer, or a person authorized by the Customer, has received the order without any reservations.

In the event that one or more of the Products ordered are missing or damaged, the Customer or recipient must make the necessary reservations to the carrier at the time of delivery and immediately notify the Seller. Any reservation not made in accordance with the rules defined above and within the time limits specified shall not be taken into account and shall release the Seller from any liability to the Customer. The Company will exchange damaged or incomplete Products upon receipt of the returned goods. Please contact Customer Service, indicating the order number, within 7 days.

In the event of a delivery error or non-conformity of the Products in relation to the indications appearing on the purchase order, the Customer shall inform the Seller within three working days following the delivery date. Any complaint not made within the given time limit shall not be taken into account and shall release the Seller from any liability to the Customer.

In the event of non-delivery due to an incorrect address, a new shipment will be made, and handling and shipping costs will then be invoiced to the Customer.

The Product to be exchanged or refunded must be returned to the Seller in its entirety and in its original packaging, in accordance with the following terms:

• Any claim and any return not made in accordance with the rules defined above and within the time limits specified shall not be taken into account and shall release the Seller from any liability to the Customer.

• Any Product to be exchanged or refunded must be returned to the Seller in its entirety and in its original packaging. The return costs shall be covered by the Customer.

The Seller guarantees the conformity of the Products or Services to the contract in accordance with the law in effect at the time of its conclusion.

The Customer, if a consumer, has a period of two years from the delivery of the Product to invoke the legal guarantee of conformity. Notwithstanding, if the Product purchased was a second-hand good, the guarantee period is one year. The lack of conformity must be reported to the Seller as soon as possible and, in any event, no later than two months after its discovery.

For any request for the enforcement of the legal guarantee referred to above, the Customer is asked to contact Customer Service via the form.

The Company will reimburse the Customer for any costs incurred for initial shipping and the return of Products within the framework of the enforcement of a legal guarantee of conformity, upon receipt of supporting documents.

The Customer, if a consumer, will be able to exercise the legal right of withdrawal within 14 working days following the delivery of the goods or the conclusion of the service contract, as stipulated by article 45 juncto 47 of the law of 6 April 2010. After having communicated the decision to withdraw, the Customer then has 14 days to send back or return the goods. Any withdrawal not made in accordance with the rules and deadlines defined by this article shall not be taken into account and shall release the Seller from any liability to the Customer.

The Customer may request a refund of the returned Product, without penalty, the return costs being covered by the Customer. The return or exchange of the Product can only be accepted for Products as a whole, intact and in their original state, in particular with complete packaging (in cellophane), intact and in a saleable condition.

The Seller shall refund the Customer for the totality of the sums paid, including delivery costs, within 14 days of the recovery of the goods or the transmission of proof of the shipment of these goods.

Exceptions to the right of withdrawal: if the order concerns, in whole or in part, digital content not supplied on a hardware support, the Customer hereby accepts to lose, for this digital content, his right of withdrawal in order to be delivered as soon as possible.

To the attention of ...

Company number: ...

E-mail:

Phone:

I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods*/provision of the following service*: ...

Ordered on*/received on*: ...

Name of consumer(s): ...

Address of consumer(s): ...

Signature of consumer(s) (only if this form is notified in writing): ...

Date: ...

* Cross out or delete what does not apply

If the Seller is prevented, in whole or in part, from executing the order due to an unforeseen circumstance beyond its control, then it is a question of force majeure.

In the event of force majeure, the Seller is allowed to suspend the execution of the order, in whole or in part, for the whole duration of the force majeure. The Seller shall notify the Customer immediately. If the force majeure lasts for more than 90 days without interruption, either party to the contract shall have the right to terminate the contract unilaterally, by registered letter sent to the other party. The services already performed by the Seller shall nevertheless be invoiced proportionally to the Customer.

This article tells you the main purposes for which we use the data mentioned above.

• Taking into account your order of Products or Services and executing this order;

• Managing subscriptions to our newsletters and/or email alerts;

• Invoicing; collection of payments;

• Managing deliveries and follow-up of orders;

• Customer relations: providing a Customer Service accessible by mail, telephone, e-mail or instant messaging chat, for any question or complaint;

• Conducting satisfaction surveys;

• Sending information on the modification or evolution of our services;

• Managing unpaid invoices and disputes;

• Managing the exercise of your rights on your personal data, under the conditions provided by your rights;

• Verifying compliance with applicable legislation, our contracts and terms of use.

• Following postal standards, updating, enriching and deduplicating your personal information in a dedicated database of the Company;

• Sending information on its publications and its activity;

• Sending marketing, advertising and promotional offers relating to our Products and Services by post, third-party insert mail, e-mail, mobile notifications, on social networks or any other medium;

• Performing actions of personalized loyalty or commercial prospecting;

• Setting up contests or other promotional operations;

• Collecting customer opinions;

• Developing commercial statistics.

• Sharing, exchanging or renting files with business partners in compliance with the regulations in effect and the security requirements;

• Sending marketing, advertising and promotional messages relating to the products and services of partners by postal mail, third-party insert mail, e-mail, mobile notifications, on social networks or any other medium;

• Setting up contests or other promotional or event operations with business partners.

Your personal data is kept for a period of time in accordance with the legal provisions or proportionate to the purposes for which it was recorded.

The storage periods vary depending on whether we have an ongoing contractual relationship with you (you are an active Customer), whether we have had a contractual relationship with you in the past (you are an inactive Customer) or whether we have never had such a relationship with you (you are then a prospect).

In any case, we regularly review the information we hold. If we no longer need to retain it for legal, business or customer account management purposes, or if you have exercised your right to change or delete it, we will securely delete it.

• Set of data for the constitution and management of a file of prospects: 3 years from the collection of data or from the last contact from the prospect;

• Set of data for the management of the customer account: during the entire duration of the contractual relationship;

• Data relating to the execution of the contract for the management of the customer account, orders, deliveries, invoicing, payments: 10 years after the end of the contract or the last contact from the inactive Customer;

• Identification and contact data for sending information on the evolution of our publication and our offers: 5 years after the end of the contract or the last contact from the inactive Customer (and 10 years for the last name, first name and postal address);

• Identification and contact data - Web account registrations for sending information on the evolution of our publications and our offers: 3 years after the cancellation or the last contact from the Customer.

• Data relating to your supposed uses and interests for the sending of information and offers supposed to correspond to your interests and uses: Annual update.

Are likely to have access to some of your data:

• Collaborators in the subscription, customer relations, administrative, accounting and management control, IT and marketing & sales departments.

• The Company.

Access to your data is based on individual and limited access authorizations. The personnel who can access personal data are subject to an obligation of confidentiality (by a nominal and personal commitment to confidentiality).

Are likely to have access to some of your data:

• Managing your subscription

• Securing online payments and combating fraud

• Sharing publications

• Shipping of orders

• Managing telephone calls, sending postal or digital mail

• Personalizing site and mobile application content

• Carrying out maintenance operations and technical developments

• Collecting customer opinions

• Providing analytical solutions or audience measurement statistics

Our subcontractors have access to your data on the basis of signed contracts that specify their obligations to protect data security and confidentiality.

The use of social networks to interact with our sites and applications (including Facebook’s “share” buttons) is indeed likely to result in data exchanges between the Company and these social networks. For example, if you are connected to the Facebook social network and you visit a page on the Site, Facebook may collect this information. Likewise, if you visit a page on criticalhut.eu and click on the “Like” button, Facebook will collect this information. We therefore invite you to consult the personal data management policies of the various social networks to find out about the collecting and processing they carry out on your data.

They promote products or services on their own behalf or on behalf of advertisers. We draw your attention to the fact that if you decide to subscribe to the products or services of our commercial partners and you let them access some of your information, including by connecting you to their sites or applications, their privacy policies and their cookie deposits are opposable to you. We have no control over the collecting or processing of your data by our business partners on their own platform.

When we are legally required to do so or in order to protect the rights, property and safety of the Company.

We store your personal data within the European Union. However, there is a marginal possibility that the data we collect when you use our platforms or as part of our services may be transferred to subcontractors or business partners located in other countries, some of which may have less protective data protection legislation than the country where you reside.

In the event of such a transfer, we ensure that the processing is carried out in accordance with this Privacy Policy and that it is governed by the European Commission’s standard contractual clauses which ensure an adequate level of protection of the privacy and fundamental rights of individuals.

As the data controller, we implement appropriate technical and organizational measures in accordance with the applicable legal provisions to protect your personal data against alteration, accidental or unlawful loss, use, disclosure or unauthorized access, and mainly:

• Increasing awareness of the confidentiality requirements of our collaborators who have access to your personal data;

• Securing access to our premises and computer platforms;

• Implementing a general corporate IT security policy;

• Securing access, sharing and transfer of data;

• Selecting our subcontractors and partners based on a high level of data protection requirements.